Frequently asked questions

Orderning & Deliveries

How can I place my order?

You can place your orders:

On our webshop:
By e-mail to

Can I send my order by email?

Yes, you can also send your order to

Is it necessary to create an account to be able to order?

No, it is not necessary to create an account. You can also place your order without an account.

Are the prices on the webshop inclusive or exclusive of VAT?

All our prices are stated exclusive of VAT. At checkout, you will see the total amount including VAT.

Is there a minimum order value?

No, there is no minimum order value.

I want to order more than the quantities offered in the webshop, what should I do?

If you want to order more than the quantities offered in the webshop, we recommend that you contact us by telephone: +44 129 522 6698  or via email:

Can I change an order I have already placed?

As long as your order has not yet been despatched, you can change your order at any time. If you wish to change your order, please contact us by telephone:+44 129 522 6698

Can I also have my order shipped to an address abroad?

Yes, we can also ship your order abroad.

Can I use a delivery address that differs from my invoice address?

Yes, you can. During the checkout process, please indicate that the invoice address differs from the delivery address.

How can I request a sample?

To request a sample, please contact our customer service.

Can I order as a private individual?

No, you cannot order from our webshop as a private individual.


How can I return a product or an order?

If you wish to return your product or order, please contact our customer service on +44 129 522 6698 . See also our general terms and conditions for more information.

How long is my cancellation period?

Your right of cancellation applies for up to 30 days after the day on which your order is delivered. Use this cancellation period to contact us and inform us of any problem with your order.


How can I pay?

We accept online payments with VISA and Mastercard. We recommend these payment methods to get your products delivered as quickly as possible. Your order will then be processed immediately. You can also pay after receipt of the invoice, within 30 days by bank transfer.

What are the payment conditions for payment on invoice?

If you have chosen to pay on invoice, please pay within 30 days of receipt of invoice.

Do the prices quoted include or exclude VAT?

All our prices are quoted exclusive of VAT. You will see the total amount including VAT at checkout.

Is this website sufficiently secure?

Yes, our site is secure and complies with the PCI security standard. In order to obtain the PCI-label, a site must comply with a comprehensive set of requirements. This label assures you of the secure processing of your card data.

General terms and conditions

Where can I find the general terms and conditions?

You can read the general terms and conditions here.

Do you have any other questions?

Call our customer service

+44 129 522 6698

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